Introduction

  • We strongly recommend users to read our ECMWF Service Status and the Web-API FAQ before reporting the problem
  • If the problem you are experiencing is included in the troubleshooting list below, please follow the corresponding instructions.
  • If you are still experiencing problems, or if the problem is NOT included in the troubleshooting list below, please feel free to report the problem

(lightbulb) Before you report any problem please note that usually on Wednesdays, we carry out service maintenance sessions, which may affect the availability of the Web-API service.

  • For real time information please visit the ECMWF Service Status area.     
  • Please note that Web API availability, depends on the availability of other services like MARS, INTERNET and WEB-SERVICES.