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Read in Recommended support checks about hopefully helpful practises used at ECMWF which can be shared. Some examples and source codes are also available there.

Support checks (on provider's end)

Organisation	Data acquisition method	Data transfer check	Data delay check	Data completeness check	Data quality check
BoM (ammc)	ecpds (ftp)
DMI (ekmi)	ecpds (ftp)
DWD (edzw)	ecpds (https)
ECCC (cwao)	ecpds (http)
ECMWF (ecmf)	MARS	N/A	YES	YES	YES
JMA (rjtd)	ecpds (push)
KMA (rksl)	ecpds (push)
METEOAM (cnmc)	ecpds (pull from ecgb)
NCEP (kwbc)	ecpds (ftp)
NIWA (niwa)	ecpds (ftp)
PRTOS (lemm)	ecpds (push)	YES	YES	YES	YES
SHNSM (sabm)	ecpds (ftp)
UKMO (egrr)	ecpds (push)	YES	YES	YES	NO

Data acquisition method: Acquisition method is pull from the provider's location to ECMWF's premises if not specified
Data transfer check: Is the data transfer checked to avoid any technical issues on the way from provider's location to ECMWF's premises? Was the data delivered bit identical?
Data delay check: Is the potential delay of data availability checked on the provider's side?
Data completeness check: Is the data content (number of expected fields; reference field list etc) checked on the provider's side?
Data quality check: Is there any data quality control to avoid e.g. unrealistic parameter values due to interpolation or any other kind of error either scientific or technical?

Support incidents

Number of operational incidents since Sep 2018 per quarters

Year	2018
Quarter	Q4
created	12
updated	12
closed	8

Number of updated incidents includes the newly created or closed ones
Updated or closed incidents may refer to those from previous quarters

The below incident list is restricted to user group "ecmwf" only.