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Introduction

(lightbulb) Before you report any problem please note that usually on Wednesdays, we carry out service maintenance sessions, which may affect the availability of the Web-API service.

  • For real time information please visit the ECMWF Service Status area.     
    • Please note that Web API availability, depends on the availability of other services like MARS, INTERNET and WEB-SERVICES
    Info
    titleMain steps:
    • We strongly recommend users to read check our ECMWF Service Status and the Web-API FAQ before reporting the problem before reporting a problem. 
      • Please note that Web API availability, depends on the availability of other services like MARS, INTERNET and WEB-SERVICES.
    • If the problem you are experiencing is included in the troubleshooting list below, please follow the corresponding instructions.
    • If you are still experiencing problems, or if the problem is NOT included in the troubleshooting list below, please feel free to report the problem
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