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Read in Recommended support checks about hopefully helpful practises used at ECMWF which can could be sharedof help. Some examples and source codes are also available there. |
Support checks (on provider's end)
Organisation | Data acquisition method | Data transfer check | Data delay check | Data completeness check | Data quality check |
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Not simple packing? | Data recovery option |
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| Exists? | Time limit? |
| BoM (ammc) | sftp | YES | YES | YES | NO | YES | NO |
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| CMA (babj) | ftp |
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| CPTEC (sbsj) | http |
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| DWD (edzw) | sftp |
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| ECCC (cwao) | sftp (ssh key) | YES | YES |
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YES |
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| ECMWF (ecmf) | MARS retrieval | N/A | YES | YES | YES | YES | NO |
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| IMD (vabb) | ftp | YES | YES | YES | NO | YES | NO |
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| JMA (rjtd) | http |
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| KMA (rksl) | push (dedicated line via ECPDS) | YES (?) | NO | YES | NO |
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MF YES push (dedicated line via ECPDS)
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| UKMO (egrr) | copy from ecgb |
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| NCEP (kwbc) | ftp |
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| NCMRWF (dems) | ftp | YES | YES | YES | NO | YES | NO |
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- Data acquisition method: If not specified the data retrieval method is pull by ECMWF's acquisition system ECPDS from the provider's location
- Data transfer check: Is the data transfer checked to avoid any technical issues on the way from provider's location to ECMWF's premises? Was the data delivered bit identical?
- Data delay check: Is the potential delay of data availability checked on the provider's side?
- Data completeness check: Is the data content (number of expected fields; reference field list etc) checked on the provider's side?
- Data quality check: Is there any data quality control to avoid e.g. unrealistic parameter values due to interpolation or any other kind of error either scientific or technical?
- Not simple packing? The data should be packed using GRIB simple packing for faster processing by users (HW packing is used to archive the data)
- Data recovery option: Is it possible to recover any missing/corrupted data when needed?
- If yes, is there any time limit when the data can be rescued? If yes, specify number of days within which the recovery action must happen.
Statistics
Support incidents
Number of operational incidents since May 2018
| Show If |
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Year | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
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| Quarter | Q2 | Q3 | Q4 | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum |
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created | 3 | 18 | 23 | 15 | 22 | 16 | 16 | 70 | 12 | 14 | 31 | 27 | 84 | 15 | 25 | 22 | 19 | 81 | 23 | 22 | 12 | 21 | 78 | | | |
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| updated | 3 | 19 | 29 | 19 | 26 | 17 | 21 | 84 | 26 | 19 | 35 | 39 | 119 | 31 | 32 | 29 | 27 | 119 | 25 | 28 | 13 | 29 | 95 | | | |
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| closed | 2 | 12 | 23 | 19 | 24 | 14 | 14 | 71 | 18 | 17 | 21 | 28 | 84 | 25 | 25 | 22 | 22 | 94 | 21 | 18 | 1 | 18 | 58 | | | |
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Year | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
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| Quarter | Q2 | Q3 | Q4 | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum | Q1 | Q2 | Q3 | Q4 | sum |
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created | 3 | 18 | 23 | 15 | 22 | 16 | 16 | 70 | 12 | 14 | 31 | 27 | 84 | 15 | 25 | 22 | 19 | 81 | 23 | 22 | 12 | 21 | 78 | | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = tigge-glob AND created >= "2023/01/01" AND created <= "2023/03/31" ORDER by updated |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = tigge-glob AND created >= "2023/04/01" AND created <= "2023/06/30" ORDER by updated |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = tigge-glob AND created >= "2023/07/01" AND created <= "2023/09/30" ORDER by updated |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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| updated | 3 | 19 | 29 | 19 | 26 | 17 | 21 | 84 | 26 | 19 | 35 | 39 | 119 | 31 | 32 | 29 | 27 | 119 | 25 | 28 | 13 | 29 | 95 | | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = tigge-glob AND ( (updated >= "2023/01/01" AND updated <= "2023/03/31") OR (created >= "2023/01/01" AND created <= "2023/03/31" ) ) ORDER BY updated |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = tigge-glob AND ( (updated >= "2023/04/01" AND updated <= "2023/06/30") OR (created >= "2023/04/01" AND created <= "2023/06/30" ) ) ORDER BY updated |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = tigge-glob AND ( (updated >= "2023/07/01" AND updated <= "2023/09/30") OR (created >= "2023/07/01" AND created <= "2023/09/30" ) ) ORDER BY updated |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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| closed | 2 | 12 | 23 | 19 | 24 | 14 | 14 | 71 | 18 | 17 | 21 | 28 | 84 | 25 | 25 | 22 | 22 | 94 | 21 | 18 | 1 | 18 | 58 | | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/01/01" AND updated <= "2023/03/31" AND status was Closed |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/04/01" AND updated <= "2023/06/30" AND status was Closed |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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| | Jira |
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| server | ECMWF Software Support |
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| jqlQuery | labels = data-issue AND labels = TIGGE-glob AND updated >= "2023/07/01" AND updated <= "2023/09/30" AND status was Closed |
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| count | true |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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- Number of updated incidents includes the newly created or closed ones
- Updated or closed incidents may refer to those from previous quarters
- Stats do not include system change tickets (=non-incidents)
System changes
Number of operational system updates since 2019
Year | 2019 | 2020 | 2021 | 2022 | 2023* |
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| created/updated | 4 | 6 | 8 | 13 | 32* | 5 |
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*impacted by migration to Bologna
**until 9/2023
| Show If |
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Links to JIRA| Info |
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The below support incidents overview is restricted Restricted to user group "ecmwf" only. |
Support incidents overview| Jira |
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| server | ECMWF Software Support |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| maximumIssues | 10 |
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| jqlQuery | filter="TIGGE-GLOB.data-issues-overview" |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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| Show If |
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| Info |
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The below overview of system changes is restricted to user group "ecmwf" only.System changes overview| Jira |
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| server | ECMWF Software Support |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| maximumIssues | 10 |
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| jqlQuery | filter="TIGGE-GLOB.system-changes-overview" |
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| serverId | 267ffb4b-b041-3e3e-bee4-0486d22e0a7f |
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