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A request for real-time forecasts, forecast rerunsreforecasts, or any other inquiry and feedback on the service can be made by logging a request using the contact us page on the GloFAS website ECMWF Support Portal. The team endeavours to respond to all requests as soon as possible within 15 working days. Please provide the following information when sending a request for data, including the period of simulation requested (real-time or forecast rerunsreforecasts):
- Requesting data for stations/points (only for river sections with upstream area larger than 1000 km2):
- Station ID(s)
- Name of station(s)
- Name of river(s)
- Name of country
- Station latitude(s)/longitude(s)
- Station upstream area(s) from provider (if available)
- Requesting data for areas:
- Latitudes/longitudes of the bounding box region
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